Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots 2022

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Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots 2022

healthcare chatbot use case diagram

Chatbots allow you to collect and assess information in real-time meaning you can qualify a lead on the go and personalize their journey from the very beginning. Chatbots have proven to be a fun and interactive substitute for the good-old-and-hated-online forms and CTA buttons. Offering great results organically as well as in conversational advertising.

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The app users may engage in a live video or text consultation on the platform, bypassing hospital visits. Despite the initial chatbot hype dwindling down, medical chatbots still have the potential to improve the healthcare industry. The three main areas where they can be particularly useful include diagnostics, patient engagement outside medical facilities, and mental health.

Chatbot use cases: Gain a competitive advantage in every industry

Therefore, it has become necessary to leverage digital tools that disseminate authoritative healthcare information to people across the globe. In emergency situations, bots will immediately advise the user to see a healthcare professional for treatment. That’s why hybrid chatbots – combining artificial intelligence and human intellect – can achieve better results than standalone AI powered solutions. An AI-powered chatbot can save time in an industry where time is often literally a matter of life and death.

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Therefore, it should come as no surprise we will continue to see chatbots help users navigate services regarding their healthcare. The future in this regard may look like chatbots helping to schedule appointments, issue reminders, or help with refilling prescription medications. Of course, there will be a few privacy and HIPAA hurdles to jump before tech like that becomes common place. It’s not surprising to think those kinds of administrative and customer service functions are just on the horizon.

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Built with IBM security, scalability, and flexibility built in, Watson Assistant for Healthcare understands any written language and is designed for safe and secure global deployment. Turn it on today and empower your team to realize the benefits of happier patients and a more efficient, effective healthcare staff—without having to hire a specialist. Chatbots are conversation platforms driven by artificial intelligence (AI), that respond to queries based on algorithms. They are considered to be ground-breaking technologies in customer relationships. Since healthcare chatbots can be on duty tirelessly both day and night, they are an invaluable addition to the care of the patient.

How do you structure a use case?

  1. Identify who is going to be using the website.
  2. Pick one of those users.
  3. Define what that user wants to do on the site.
  4. For each use case, decide on the normal course of events when that user is using the site.
  5. Describe the basic course in the description for the use case.

The provision of behavior support is another promising area for chatbot use cases. Such use cases are more sophisticated and would require the use of sensor or geolocation data. Chatbots were also used for scheduling vaccine appointments (1 case).35 The chatbot searches for appointment availability across various locations and automates the appointment scheduling process. This enables more efficient utilization of available vaccines, reduces wait times in vaccine centers, and allows users to easily find available appointments. AI can analyze a patient’s genetic data, medical history, and other factors to help healthcare providers create personalized treatment plans. From a natural conversation with clients, our bot is able to extract commonly used terms and keywords for you.

Collecting Customer Feedback

This chatbot helps people evaluate their reasons for being depressed and creates session rooms where people can talk about their problems openly. The chatbot recommends different meditation and relaxation techniques to help people overcome anxiety episodes based on the session. Context-enabled chatbots can send visitors to the right product pages as well. After understanding what the visitor came looking for, your chatbot can share links to the right product pages to reduce visitor efforts. There are multiple areas in the support process where a chatbot can prove to be useful for a business.

Conversational assistants allow users’ requests to be answered efficiently and quickly when they need to use their money. While using a chatbot to answer simple questions, there are cases where a patient may request to speak to a customer service staff. SmartBot360 can notify the right person to take over the chat, thus seamlessly switching between live chat and the bot. They are likely to become ubiquitous and play a significant role in the healthcare industry. It can provide symptom-based solutions, suggest remedies, and even connect patients to nearby specialists. Healthcare chatbots prove to be particularly beneficial for those individuals suffering from chronic health conditions, such as asthma, diabetes, and others.

Advantages of Healthcare Chatbots

Preventative measures of cancer have become a priority worldwide, as early detection and treatment alone have not been effective in eliminating this disease [22]. Physical, psychological, and behavioral improvements of underserved or vulnerable populations may even be possible through chatbots, as they are so readily accessible through common messaging platforms. Health promotion use, such as lifestyle coaching, healthy eating, and smoking cessation, has been one of the most common chatbots according to our search. In addition, chatbots could help save a significant amount of health care costs and resources. Newer therapeutic innovations have come with a heavy price tag, and out-of-pocket expenses have placed a significant strain on patients’ financial well-being [23].

healthcare chatbot use case diagram

The first chatbot was designed for individuals with psychological issues [9]; however, they continue to be used for emotional support and psychiatric counseling with their ability to express sympathy and empathy [81]. A study performed on Woebot, developed based on cognitive behavioral therapy, showed that depressive symptoms were significantly reduced, and participants were more receptive than in traditional therapies [41]. This agreed with the Shim results, also using the same type of therapy, which showed that the intervention was highly engaging, improved well-being, and reduced stress [82]. When another chatbot was developed based on the structured association technique counseling method, the user’s motivation was enhanced, and stress was reduced [83].

Travel Chatbots

We have one more case study in the healthcare industry that explains ai chatbot helping in the billing and registration department as well. With the integration of backend systems for producing bills, a Chatbot can handle registration, inventory, payment, and insurance claims administration. Service providers can use a Chatbot to answer queries about insurance claims, processes, and coverage. Chatbots assist patients in narrowing down the reason for their symptoms by analyzing data and applying knowledge of the input. The patient can determine whether over-the-counter drugs are sufficient or whether expert treatment is required.

healthcare chatbot use case diagram

Get the latest insights on how conversational AI and automation are transforming the way teams work, while enabling cost savings and better user experience. But, these aren’t all the ways you can use your bots as there are hundreds of those depending on your company’s needs. That’s why chatbots flagging up any suspicious activity are so useful for banking. People can add transactions to the created expense report directly from the bot to make the tracking even more accurate. Depending on the relevance of the report, users can also either approve or reject it.

Assess symptoms

It is sometimes necessary for certain procedures to find out about the laws, or about the types of documents to be provided. Here are some of the best chatbot use cases to simplify your legal processes. SmartBot360 uses a mix of a flow system to set up the chatbot and is augmented with AI to handle chats where patients go off-script. As long as certain keywords are setup to be detected in the chatbot, a patient can follow the multiple choice prompts or type in any question and have the chatbot understand and respond. Despite providing set multiple-choice options that creators expect chat requests to be, most patients still type in a question that can be answered by following the multiple choice prompts. This is where AI comes in and enables the chat to extract keywords to then provide an answer.

  • You probably want to offer customer service for your clients constantly, but that takes a lot of personnel and resources.
  • Artificial Intelligence (AI) is the fastest-growing field and is expanding rapidly in other work sectors including the medical sector.
  • ChatGPT can assist in medical coding and billing by suggesting the most appropriate codes based on symptoms and medical history.
  • This is because many companies realize that their HR department receives lots of repetitive requests or questions from employees that could be easily handled automatically.
  • Patients are encouraged by the tailor-made Chatbot, which addresses their misunderstandings regarding the surgery and provides information responsively and conversationally.
  • Patients who are not engaged in their healthcare are more likely to have unmet medical needs and twice as likely to delay seeking care than more motivated patients.

The chatbot can use voice and text feature to communicate with the user and recommends a diagnosis. Bots provide customers with the precise information they need thanks to the way they are programmed. Efficiency is a critical factor in enhancing the customer experience, and chatbots offer a faster service delivery.

What are the use cases of healthcare chatbot?

  • Appointment Scheduling. Managing appointments is one of the more tasking operations in the hospital.
  • Serving Patient Healthcare Information.
  • Symptom Assessment.
  • Counseling.
  • Update on Lab Reports.
  • Internal Team Coordination.